Monday Dojo

A learning hub designed to help people cultivate new knowledge and skills by completing fun and engaging modules

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TIMELINE

March - May 2021

PLATFORM

monday.com Work OS

ROLES

Sprint Lead, Research, Product Strategy, UI & UX Design

TEAM

Adrian Monasterios Gutierrez (Full-Stack Developer), Hanif Fauzan (UI Design), Sean Rodriguez (Full-Stack Developer)

OVERVIEW

People need training and support throughout their careers, both as individuals and as teams, to develop their skills and to continue to work effectively. For a company to be truly effective, delivering the right training at the right time helps to build strong teams that drive business success. 

The monday apps challenge is a contest bringing developers around the world together with the mission to build apps that can reshape the way teams work. As a team of four, we decided to focus on the category of project management to create an app that supports teams by building the skills and knowledge of the members within it. By strengthening the efficacy of workflows, ideation, collaboration, delegation, communication and process implementation, project management teams can be supported in ways that help achieve business goals, team excellence, and practice effective project management. 

THE PROBLEM

"Skills and knowledge gaps are one of the biggest roadblocks to successfully achieving business goals"

Skill gaps lead to low performance and to increased costs, while also impacting motivation, engagement and retention. When our team set out to create an app designed to close the gaps between the needs of an organization and the capabilities of its team members, we felt that engaging learning environment available directly through the monday.com platform. 

Magalhães, João Pedro. "How to Identify Knowledge Gaps in Your Team". TryBugle.com. 25 Jun 2020. https://www.trybugle.com/blog/how-to-identify-knowledge-gaps-in-your-team

DESIGN CHALLENGE

How might we strengthen the knowledge and skills of team members to support workflows and to directly impact business goals and outcomes?

THE SOLUTION

A Scalable Tool for Cultivating Knowledge & Skills While Strengthening Team Potential

Monday Dojo is a learning hub for individuals and teams to build their skills by completing fun and engaging courses on a variety of topics designed to support collaboration, goal sharing, strengthen the way teams work, and help project management teams work together more efficiently and effectively. The app itself is designed to offer a series of lessons and modules that include videos, text, and quizzes to help people learn new skills and methodologies. Whether it’s a desire to learn how to become a Scrum Master, or the best approach to run a Design Sprint, Monday Dojo helps teams gain the knowledge and skills needed to support their workflows benefiting not only the individual, but the business as a whole.

ROLE & RESPONSIBILITIES

A Small & Autonomous Team of Professionals Working Towards A Common Goal 

For this event I worked with a team of developers and designers from the US, India, and Bolivia, each of whom brought a wealth of experience, enthusiasm, and skills to the table. My particular role for this project focused on leading and participating in a design sprint, product strategy and research, as well as contribute to the UI design along with Hanif Fauzan, including the dashboard, course and lesson selection screens, as well as the quiz modules.

PROJECT SCOPE & TIMELINE

Determining & Mapping Project Goals to Reach an Award-Winning Solution

With a remote team spread out across multiple countries and timezones, we created a project scope and timeline to help avoid confusion and increase efficiency, while also ensuring a system was in place to keep everyone on track to reach our final deadline and anticipate the work that lies ahead. This helped with identifying key constraints, assigning team members to different tasks, setting deadlines, and providing room for follow ups and status updates where necessary to help keep everyone accountable. 

DESIGN PROCESS FRAMEWORK

Validating Ideas and Solving Challenges Using the Design Sprint Method

Having experienced previous success utilizing the Design Sprint method, I pitched the idea to our team who were all on board with giving it a try. The problem-solving nature of this method is great when working with small teams as it allows everyone to contribute equally while creating an "all hands on deck" sense of accountability as well.

TOOLKIT

From Sprint to App: the Tools Used to Deliver the Solution

With our team working remotely, it was important that we selected tools that could allow for cross-collaboration, sharing, and easy hand-off for the development phase. The following tools were used to craft our end solution:

Empathize-04

Empathize

The foundation of a human-centered design process through observation, engagement, and immersion.

SECONDARY RESEARCH

Using Secondary Research to Gain an Understanding of the Problem Space

Before we could jump into designing, it was important to define who is most affected, where and why communication barriers occur, and what the outcomes are based on current practices.

Insights collected from medical journals and media publications revealed that medical patients in hospital intensive care units (ICUs) are the most vulnerable when it comes to communication barriers. This is often due to miscommunication or misinterpretation as a result of language barriers or unclear physical gestures.

Further to this, environmental impediments are also problematic, with research showing that ICU patients encounter challenges when trying to use the call button to initiate communication of basic needs.

TECHNICAL BARRIERS

70%

of ICU patients ask for items not indicated on the communication board

Hoorn, S. Ten, et al. “Communicating with Conscious and Mechanically Ventilated Critically Ill Patients: a Systematic Review.” Critical Care, vol. 20, no. 1, 19 Oct. 2016, doi:10.1186/s13054-016-1483-2.

ADVERSE OUTCOMES

65%

of reported sentinel events in ICUs were caused by communication errors

Cheung, Karen M. “Whiteboards Key to Improved Communication.” HealthLeaders Media, 6 May 2010, www.healthleadersmedia.com/clinical-care/whiteboards-key-improved-communication

EMOTIONAL TURMOIL

62%

of ventilated patients reported a high level of frustration in communicating their needs

Happ, M. B., et al. “Nurse-Patient Communication Interactions in the Intensive Care Unit.” American Journal of Critical Care, vol. 20, no. 2, 2011, doi:10.4037/ajcc2011433.  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3222584/

LANGUAGE BARRIERS

48%

of hospitals in the US encounter patients with limited English skills daily

“Hospital Picture Boards Break Language Barriers.” NBCNews.com, NBCUniversal News Group, 4 Sept. 2007, www.nbcnews.com/id/20588960/ns/health-health_care/t/hospital-picture-boards-break-language-barriers/#.Xo5JJG57lYg

MISCOMMUNICATION ERRORS

37.7%

of exchanges between nurses and non-vocal ICU patients about pain are unsuccessful

Happ, M. B., et al. “Nurse-Patient Communication Interactions in the Intensive Care Unit.” American Journal of Critical Care, vol. 20, no. 2, 2011, doi:10.4037/ajcc2011433.  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3222584/

ENVIRONMENTAL BARRIERS

33%

of conscious patients in ICUs are unable to use the conventional call systems

Happ, Mary Beth, et al. “Overcoming Speech and Language Disorders in Acute and Critical Care: 40 Years Later.” Geriatric Nursing, 13 Apr. 2020, doi:10.1016/j.gerinurse.2020.04.008. 

FINANCIAL BURDEN

$6.8 Billion

could be saved annually by reducing communication barriers that could lead to an adverse event.

Hurtig, Richard R., et al. “The Cost of Not Addressing the Communication Barriers Faced by Hospitalized Patients.” Perspectives of the ASHA Special Interest Groups, vol. 3, no. 12, Jan. 2018, pp. 99–112., doi:10.1044/persp3.sig12.99.

QUESTIONNAIRE SURVEY

Collecting Information to Understand the Experience & Opportunities for Improvement    

Once I understood the problem space better, I used a questionnaire survey to dig deeper into three core areas of interest:

  1. assessing patients’ level of frustration with communication and their perception of communicating interventions used by health care practitioners;
  2. identifying patients’ perceived communication needs and what they perceived as barriers and facilitators to effective communication; and
  3. retrospectively evaluating the perceived helpfulness, use, and content of a communication board.

A total of 34 participants  comprised of 12 patients and 22 care providers with experience using medical communication boards were recruited via LinkedIn, SurveySwap, SurveyCircle, and various Reddit groups to participate in a 10 question survey. Four major themes were revealed:

  1. communication facilitation;
  2. comparison with other communication tools/devices;
  3. patient/device considerations; and
  4. modifications.

Participants identified the “easy” touch screen, free drawing, key phrases and the pain figure as features that facilitates timely and accurate communication. Several participants suggested that board customization in terms of adding or removing words and phrases would improve the product, along with

Questionnaire-Responses-17

STAKEHOLDER INTERVIEWS

Conversations With Experts Provides Insights Towards a Solution

Prior to teaming up with Amanda, I used LinkedIn to reach out to personal contacts and various individuals my research pointed to as being key stakeholders and users of medical communication boards to set up interviews with via Zoom. My goal was to learn more about the experience of using medical communication boards from a care providers perspective. A total of three semi-structured interviews took place which revealed insights about different features they felt could be added or improved upon, various challenges and constraints each expert encounts in their field, as well as who the key competitors are in the market today.

Quote-1-Amanda
Quote-2-Diann
Quote-3-Rebecca

PHOTO STUDY

Visual Insights Provide an Empathy-Driven Glimpse Into the Critical Care Experience

As Amanda and myself began to dive into the problem space, stories from her experience as an ICU nurse helped to paint a picture of the first-hand challenges care providers and patients experience that had not been revealed from the research. We decided to use a modified photo study to delve deeper into the qualitative significance of the issue surrounding communication practices in a critical care setting. While most of the images were captured by Amanda to document specific moments throughout her day, other images were gathered from Google to accurately depict issues that were not photographed due to the sensitive nature of the environment. This approach helped to capture insights that would otherwise be difficult to observe, and also helped to contextualize and acknowledge gaps between the research and what is represented in the photos.


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MARKET RESEARCH

Using Ratings & Reactions to Discover How People Feel About Existing Products

To illustrate the competitive landscape, we used G2's Competitive Matrix Grid as a tool to visualize how the products mentioned during the interview phase stack up in terms of functionality and desirability. AppFigures was used to retreive insights for each product based on AppStore feedback which was then plotted on the grid based on the total number of reviews (Market Presence) against the overall rating (Customer Satisfaction). Overall, each product received fairly positive ratings which showed us that people covet a digitized communication tool; however, there was room for improvement which was shown when we started to dig a bit deeper to read what users had to say. Patterns started to emerge, indicating both accessibility issues and technical barriers.

Market-Research_Reviews

COMPETITOR ANALYSIS

Evaluating the Competition to Gain Insights into How the Problem is Currently Being Approached

To round off research findings, a high-level competitive analysis was carried out to evaluate products indicated during the interview phase as common tools used in clinical settings today. This helped us recognize which features are standard across a range of products, where new features are beginning to enter the market (such as head and eye tracking), and to also reveal gaps and opportunities we could possibly tap into in an effort to stand out in an already competitive marketspace.

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Define-07

Define

Empathy findings are unpacked and synthesized into compelling needs and insights.

AFFINITY DIAGRAM

Drawing Connections & Organizing Information to Develop Deeper Insights

From analysis to synthesis

PERSONAS

Putting a Face on 'Who' the Product is Being Designed For

To get aligned about who the product is for, we decided to personify a primary, secondary, and tertiery stakeholder into three personas. 

Ideate

Ideate

A focus on idea generation and how people might navigate the product.

MOOD BOARD

Visualizing Ideas & Inspiration to Shape the Artistic Direction of the Product

Mood boards are one of my favorite contributions to the design process. They allow us to communicate the pictures we have in our minds, transfer the right mood, and bring the emotions expected from a product to life. When considering the target audience for this product, our goal was to create a design that feels friendly, evokes feelings of trust and tranquility, while placing value on simplicity and accessibility.

Mood-Board
Prototype

Prototype

Building quickly to think and learn.

HIGH-FIDELITY PROTOTYPE

Bringing Ideas to Life: Translating Concepts into Tangible Prototypes

The next step in the process was translating the Brand Concept into something tangible.

Test

Test

A chance to refine and improve the solution.